News Flash

Snow Storm February 25, 2022 – Closures and Cancellations

The National Weather Service has issued a Winter Storm Warning that is in effect from midnight tonight (Thursday) through midnight tomorrow night (Friday).  The snow is expected to begin in the pre-dawn hours Friday and continue into Friday night with periods of heavy snowfall between 1 to 2 inches per hour.  Heavy snow is expected with snow accumulations from 8 to 12 inches.   Driving conditions will likely be difficult during both the morning and evening commute as well as throughout the day.

All municipal buildings will be closed on Friday, February 25^th including Town Hall, the Library, and the Senior Center as well as the Drive-Through Kiosk and the Outside Service Window in the Treasurer/Collector’s Office.  

Town departments will continue to provide service to the public via telephone, internet and emails as employees of Town Hall, the Library and the Senior Center will work remotely during normal business operating hours on Friday (see www.auburnguide.com for operating hours).  

Cancellations:

Solid waste & recycling pickup service is cancelled for tomorrow, Friday, February 25^th.  The normal Friday pickup schedule for this week will occur on Saturday February 26^th. 

Meals on Wheels and Senior Center Transportation are cancelled tomorrow, Friday, February 25^th.

If you are able, please stay off the roads during the storm so that DPW will be able to clear the roads as safely and quickly as possible.

Thank you and stay safe.

Important Numbers:

• To report a power outage to National Grid (NGrid):

If any outages occur in your area, it is imperative that they be reported via NGrid’s Customer Service or Outage Reporting phone numbers (provided below.)  

Outage Reporting Phone Numbers:

Customer Service: 1-800-322-3223   (can also be used for any other general questions)

Outage Reporting: 1-800-465-1212   (automated line for reporting power outages, gas 

                                                                                leaks or downed wires)

Visit National Grid’s web site at https://www1.nationalgridus.com/PowerOutageMap to see up-to-date power outage maps.

• To Report Service Related Issues to Verizon:

Customers can contact Verizon at 1-800-VERIZON (1-800-837-4966) or online at www.verizon.com/support to report any service-related issue.   

Small business customers can visit www.verizon.com/business.  Medium business and enterprise customers should contact their regular customer service centers or account teams, as needed.  Enterprise customers can also access the Enterprise Center at https://enterprisecenter.verizon.com.

• If you need to contact the police department, fire department or DPW during the storm and it is not an emergency, call 508-832-7777. 

STORM TIPS

• If you lose power and use a generator, please remember to keep it outside, well away from your home or garage. For additional safety information, visit the Fire Department web site at  www.auburnmassfire.org
• Fire Hydrants. There are 525 fire hydrants in Auburn.  The Fire Department is asking residents to assist by keeping the fire hydrants near their homes clear of snow to facilitate access in an emergency. 

• CodeRED, the Town’s emergency notification system, will be used if needed to provide emergency updates as needed throughout the storm.  If you have not already done so, we urge you to sign up for CodeRED immediately.   Auburn residents and Auburn businesses may do so by logging onto the Town’s web site at www.auburnguide.com and clicking on the CodeRED logo.  While many land line numbers were entered into the system through CodeRED’s database, residents and businesses must register additional contact information such as cell phones, email addresses, and alternate telephone numbers such as relatives or place of work.  Even if you think your land line is in the system, the only way to be sure that the correct phone number is listed is to go to the web site and physically enter your information.  Subscribers can enter as many phone numbers, both land line and cell phone, as well as email addresses, as they wish but note that you will have to enter the information on new forms if you submit more than 2 numbers at a time. Please remember that community messages and National Weather Service weather warnings are optional.  If you do not want to receive these non-emergency messages, do not check those boxes. 

• Visit MEMA at http://www.mass.gov/eopss/agencies/mema/ for storm information and winter 

        weather tips.