Our goal is to assist Auburn residents with the various problems associated with the aging process. Our Outreach Team provides information and referral for:

  • Fuel Assistance Worcester Community Action Council assistance program
  • Food Assistance Food Pantries, SNAP (food stamps)
  • RUOK (a telephone reassurance program that calls you every morning).
  • Medical alert buttons
  • Transportation options
  • File of life a card you complete with your emergency contacts, medications, allergies, etc. placed on your refrigerator. The paramedics look for it if they respond to a medical emergency.
  • Benefits checkup (you may qualify for a discount program that you don’t know about).
  • Housing help downsizing, affordable rent, or to apply for subsidized housing.
  • Caregiver Assistance information about memory care programs, nursing homes, or assisted living options.
  • Real Estate tax exemptions and abatements
  • Senior Citizen Property Tax Work Off Program you may qualify to work for a town department to have your property tax reduced.
  • Referrals to support groups for caregivers, grandparents raising their grandchildren, specific diseases or specialty groups.


Our SHINE counselor Pat Morris, can offer free, unbiased, confidential counseling on all aspects of health insurance to anyone on Medicare. For an appointment please call 508 832 7799.

Prescription Drop Box - The Auburn Police Department has drop box for unneeded or expired prescriptions. Located in the lobby of the police station. It is open 24 hours.

AARP Tax Help - During tax season counselors are available to complete taxes for free. For low or moderate income clients

The Outreach Team can also help in locating specific types of agencies for other individual needs. Home visits are available for homebound individuals seeking information or assistance with filing forms. All information obtained during office or home visits is confidential.


The Auburn van is available for Auburn residents 60+ and younger disabled. Those under 60 years of age with a disability need to provide a doctor’s note or letter from a service agency. To register to use the service, please call the WRTA at 508 752 9283. Appointments must be booked two days in advance.

The ADA transportation provides longer service hours with a slightly higher cost. To register for ADA transportation, call the WRTA at 508 752 9283.

Important phone numbers:

Auburn Town Hall: 508-832-7720
Auburn Housing Authority: 508-832-3852
Auburn Food Pantry: 508-798-8779
Auburn Library: 508-832-7790
Elder Abuse Hot line: 1-800-922-2275
Elder Services of Worcester: 508-756-1545
Auburn Fire Department: 508-832-7800
Fuel Assistance: 508-754-1176
Mass Health: 800-841-2900
Medicare Help line: 1-800-333-4114
Shine: 1-800-243-4636
Social Security Administration: 1-800-772-1213
Food Stamps: 617-887-8765
Suicide and Crisis Hotline: 1-800-784-2433

Home visits are available for homebound individuals seeking information or assistance. All information obtained during office or home visits is confidential.

Services are available: Monday - Friday | 9:00am - 3:00pm | 508 832 7799