The Collector’s Office collects all types of tax bills as well as utility bills (sewer, trash). All these bills may be paid in any of the listed ways.
Some residents prefer to pay their municipal bills by using online systems offered by their bank. We do not recommend this type of payment because no bill is remitted with the payment, and because the online payment vendors have informed us that they discourage their customers from using their services to make payments to governmental units. We will accept these payments, however, provided that we can immediately determine for whom and for what type of bill the payment is being remitted. If we cannot make such determination, we will mail your check back to you and ask that you return it with the appropriate bill form.
In order to avoid having these types of checks returned to you, please make sure that:
Tax bills (including real estate, personal property, and motor vehicle excise) as well as Utility bills may be mailed to the office or to the lockbox using the enclosed envelope. Please include the remittance copy in order to ensure that your payment is properly credited.
Please do not send cash by mail, either to the office or the lockbox. Please do not leave cash in the outside mail box. If you wish to pay in cash, the safest way to do so is to pay at the office during normal business hours.
You should have your bill and your checkbook in front of you for reference before you begin the process. You will be guided through a series of steps so that your payment is deducted directly from your checking account and sent electronically to the Town’s account. If you wish, you may request that an email be sent to your computer to confirm that the payment information has been received by the bank. There is no charge for this service.
The Town of Auburn accepts only checks that are made payable to “Town of Auburn.” We do not accept checks made payable to a third party, even with an endorsement. This is simply good business practice.
Most of the time, we can accept personal checks in payment of your bills. The following occasions are exceptions. In these cases, delinquents would have received letters advising them as to the acceptable methods of payment.
When you make a payment with any type of check, the check must be dated no later than the date on which you are tendering payment. We cannot accept checks which are post-dated, that is, are dated in the future. Please remember this when you make out your check. If you send us a post-dated check, it will be returned to you, and we will ask you to change the date and to initial your change.
The Town of Auburn does not accept credit card payments at this time.
To pay your bill in person, you must visit the Collector’s Office in the Auburn Town Hall during regular office hours. If you want a receipt for your payment, bring the entire bill to the office and the staff will stamp your copy with the date of your payment. If you do not ask for a receipt at the time you make payment, we cannot provide one at a later time.
There is a locked metal box located outside both the front and back doors of the Town Hall. While this box was installed to make bill-paying convenient when the building is not open, payments may be dropped in this box at any time.
Please be advised that this box is opened by staff once each business day when the office opens. Payments that are left in the box will be credited to your account as of the next business day. Please be aware of the due date of your bill and the time of day in order to ensure that your payment is credited on time to avoid late charges. If the building is open and your bill is due that day, it is better to make payment at the office.
Partial payments may not be made online if you are paying a Motor Vehicle Excise bill. Partial payments may be made online if you are paying a Real Estate, Personal Property or Utility Bill.
Real Estate, Personal Property, Motor Vehicle Excise, and Utility bills may be paid online using a town-sponsored site. You may pay online by having your payment electronically deducted from your checking account. The Town’s pay online system is run by UniBank and is a secure site. Payment information is not stored by either the Town of Auburn or UniBank.
The confirmation that you will receive from UniBank verifies only that the bank has received your payment information, but does not confirm the electronic transmission of funds. Occasionally, we are notified that a transaction has been reversed because an invalid account or routing number was used. In this situation, we must also reverse the payment, leaving your bill unpaid.
If this happens, we will notify you by email and also by U.S. mail so that you can reissue the payment either online or by sending a check to the Collector’s Office. If an online payment must be reversed because of insufficient funds, the Town of Auburn will charge the statutory penalty of $25, just as we would for a check returned for this reason.
Any check which is returned to this office and, for whatever reason, is not honored by the payer’s bank, will be subject to the statutory penalty as outlined in Massachusetts General Laws, Chapter 60, Section 57A. The penalty is 1% of the face value of the check with a minimum charge of $25.
If your check is returned to us, we will charge back the payment to the appropriate account (taxes, excise, utility) along with the penalty. If the insufficient funds check was in payment of a tax bill, and if the payment due date has passed, interest and all other applicable fees will be charged to the account.